Our organization has struggled with horrendously outdated practices and procedures for booking our 7 large, publicly-owned venues. The EBE team was familiar with our types of issues, and was incredibly responsive to all of our questions, as well as providing extensive, personalized immediate consultation throughout the configuration, testing, and launch process. We love the EBE Cloud-based system with public-facing calendar views, detailed event booking life-cycle tracking, customizable templates/forms for proposals, contracts, documents and an array of attachments! The onboarding and customization process was extremely well-supported, with special functionality added for our specific needs. The company stands behind this product, answers every question as soon as possible, and worked with us directly, day and night, whenever there were questions. They really stood behind the system in order to make it great for us. Reasons for Selecting Event Booking Engines: Most systems were too much for what we need and too expensive based on billing model - a great deal of our venues and rooms are booked by the public for free, so volume or # of events-based pricing models can't work for us. Several other products could not give us a public-facing calendar that we didn't have to customize or pay additional plug-in fees for. The EBE team worked with our specific situation every step of the way, and still is. Reasons for Switching to Event Booking Engines: Our old system had no web interface, no public-facing calendar, was extremely expensive. a 2-year, very expensive upgrade process yielded an incomplete, unsupported system that staff was not willing or able to use. There was next to no client IT support, no configuration support, and charges were unreasonable.
Michelle Ling: Senior Strategist - Transformation and Agility, County of Sonoma, Sonoma, CA
The Event Booking Engines software platform has created a very positive client impression and has a focus on an Event and all tasks and information associated with it. They provide a Client Portal plug in on our web site for each client with secure access which reduces our client interaction and time needs because clients can quickly and easily review their events and proposals, review and sign contracts and make online payments directly from our web site. I depend on this software daily as it encompasses so much of my business needs as a Wedding Venue Owner. The features I use most are: online event/lead management and booking, the Lead Form, Client Calendar and Client Portal web site plug ins, online proposals, the client contract e-signature capability, client online payments and automated payment receipts and reminders for my clients/couples. Event Booking Engines takes our professionalism to a whole new level and is impressive to our existing and prospective clients when we present a proposal, add custom uploaded documents or photographs of the clients and/or our logo or site photos. I can't think of any customer service in any aspect of business that has been more prompt and thorough for any questions I may need help on. Andrei and his team have worked closely with our Web Design team on the Widget plug ins for our web site and they have provided outstanding support during our onboarding and with general questions. They have also worked closely with our SEO manager for specialty requests. I am going on 2 years of subscription and view Event Booking Engines as a part time employee. Being in the business of Weddings and long time commitments, I will be "engaged" with this company as long as we are in business!
Aimee Fellows: Owner, The Inn at Grace Farm & Wedding Barn, Fairfax, VT
Event Booking Engines is AMAZING! My organization upgraded to EBE from an ancient program used many years ago. This software has helped us with reports and organizing our daily client interactions. I cannot say this enough...support is outstanding!! This platform makes organizing event leads, calendar, payments, contracts, invoices so easy!! EBE is super user friendly. They have an amazing support staff. Very quick response time. Setting up the system is easy. I will even email a question to support sometimes and they will send me a video tutorial answering my question. I cannot say enough good things about EBE!!!
Lawrence Cannon-Bruce: Facility and Event Coordinator, Preservation Park Center, Inc., Oakland, CA
Overall, our experience has been excellent. The Event Booking Engines Software Platform is very strong, with tremendous feature set and value. And their Customer Service is outstanding!!! On a scale of 1 to 5 stars I would give it 10 stars if I could. Prompt, reliable and helpful and if I make a suggestion for a change or addition it is done within minutes!
Gammon Cross: General Manager, Augusta Expo Event Center, Fishersville, VA
Event Booking Engines integrates all aspects of reservations into one system. We are a small volunteer run nonprofit organization that rents out an historic wedding and event venue. We are thrilled to have transitioned from a manual reservation process to Event Booking Engines. We now have everything in one place - client information, event booking, contracts with electronic signature, payments, task reminders, checklists, master calendar and availability calendar (which is viewable on our website), staff scheduling, etc. We are still learning all the features that we can benefit from. Customer service is excellent. Andrei and his team are very responsive (even evenings and weekends) and they are willing to customize components of the software to suit our needs when we have a specific request. They have worked with every request we've made and we greatly appreciate the flexibility. Sometimes Andrei just explains that they already have it set up - just not where we had expected and other times they make sweeping changes to accommodate our requests. In one of Andrei's responses to a particular request, he said, "It makes us very happy to provide product which has high value to you."
Marla Parada: Treasurer, The Old Homestead, Crockett, CA
Event Booking Engines is powerful and it's a complete, all-in-one booking system. Previously, I had to use multiple different systems to coordinate bookings, and it was a nightmare. Now I can do it all in one database. A lifesaver. Andrei and his team are fantastic about making updates, implementing customer suggestions, and squashing bugs quickly if they come up. I've been nothing but impressed by Event Booking Engines so far. Overall: This, plus QuickBooks, represents all I need for my back office systems. It's made my life 100x easier by keeping all of my data in one place. Plus, the embeddable contact forms and calendars for my website are invaluable.
Gregory Crafts: Owner, StageCrafts LLC, Los Angeles, CA
Event Booking Engines hands down has the best support I've seen in quite some time. I've tried different software products and this one is a great fit for my needs. I also like the online calendar feature the most. It's a great sales tactic to potential clients. Gives them a sense of urgency to book as soon as possible or their date may be gone. I have increased sales directly from using this product. I can easily track leads and export to my sales team to make calls and follow up with clients. The support is amazing. I love the online calendar feature and it does not cost an arm and a leg for it. The only other software company I found that offered an online calendar costs thousands of dollars and that is way out of our budget for software.
Angela Jenkins White: Venue Director, JW Event Suite, Atlanta, GA
I like the Widgets for our website the most. We have installed the Lead Form, Calendar and Client Portal Widgets and our clients love them! Event Booking Engines Customer Service is fantastic...very fast and personal. This product greatly streamlines and improves the communication process between us and our clients. Overall: Great time saver for the interaction between our staff and our leads/customers and a huge improvement in the quality of that interaction!
Vanessa Oatman: Venue Director, THJCA Event Center, Tampa, FL
Event Booking Engines has helped us streamline management of 3 historic theaters in Chicago. The calendar is a breeze to use. Quick access on mobile too. Keeping track of past, present and prospective clients for future marketing is a big plus. File uploads (ie. riders, flyers, rentals) is a big plus as well. The system is very intuitive and streamlines the flow of event booking and management. It has been a great time saver for us.
Charlie Burns: Venue Operator, The Portage Theater Group, Chicago, IL